Privacy Policy

Bolt Action Furniture

Last Updated: 9 October 2026

1. Introduction

Bolt Action Furniture ("we", "us" or "our") respects the privacy of our customers and takes reasonable steps to handle personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Bolt Action Furniture, including when you visit our website, enquire about our products, request a quote, place an order, arrange delivery or installation, or contact us regarding a warranty or product issue.

We aim to handle personal information transparently and in accordance with applicable Australian laws.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and contact information

  • Name

  • Email address

  • Phone number

  • Business name, where applicable

  • Delivery and installation addresses

Order and transaction information

  • Quotes, invoices and order numbers

  • Products purchased

  • Deposit and payment records

  • Order specifications and agreed prices

  • Delivery and installation arrangements

  • Refund, return and warranty claim details

Custom furniture information

  • Measurements supplied by you

  • Approved drawings, designs and specifications

  • Material, timber, colour and finish selections

  • Hardware and accessory selections

  • Electrical or electronic features requested for your furniture

  • Photographs of the intended installation area, where provided

Website and communication information

When you contact us through our website, email, phone or social media, we may retain the information you provide and relevant correspondence. Our website may also collect technical information, such as IP addresses, browser details and website usage information, depending on the website's configuration and the technologies used.

We aim to collect only information reasonably needed for our business activities.

3. How We Collect Information

We may collect personal information when you:

  • Submit an enquiry through our website;

  • Contact us through social media;

  • Email or call us;

  • Request a quote;

  • Visit us in person;

  • Place an order;

  • Complete a custom furniture order or approval form;

  • Make a deposit or final payment;

  • Arrange delivery or installation;

  • Submit a refund, repair or warranty claim; or

  • Otherwise communicate with us.

We may also receive relevant information from payment providers, delivery companies, installers or other service providers involved in fulfilling your order.

Where information is collected through our website or third-party services, the collection methods may depend on the settings and features of those services.

4. How We Use Personal Information

We may use your personal information to:

  • Respond to enquiries;

  • Prepare quotes;

  • Design and manufacture custom furniture;

  • Confirm and manage orders;

  • Record approved specifications;

  • Process deposits, payments and refunds;

  • Arrange deliveries and installations;

  • Communicate about production timeframes;

  • Provide customer support;

  • Manage repairs, returns and warranty claims;

  • Maintain business, accounting and transaction records;

  • Protect our business against fraud or unauthorised transactions;

  • Maintain website security and functionality; and

  • Meet applicable legal obligations.

We will not intentionally use your personal information for unrelated purposes without an appropriate basis to do so.

5. Payments and Financial Information

Bolt Action Furniture may accept payments through different methods, including bank transfer, cash and third-party payment services, depending on the arrangement offered for your order.

We may retain payment confirmations, transaction references, invoice details and records of amounts paid or outstanding.

Where a third-party payment provider processes your card payment, that provider may collect and process payment information under its own privacy policy and terms.

We do not intend to collect or retain full payment-card details or security codes unless this is specifically required and handled through an appropriate, secure and lawful process.

Customers should avoid sending sensitive payment information through ordinary email or social media messages.

6. Custom Designs, Measurements and Photographs

Custom furniture orders may involve personal information about your home, business premises or intended installation location.

We use this information to prepare designs, manufacture furniture, check specifications and arrange delivery or installation.

Photographs, measurements and drawings supplied for an order will be used for the purposes of that order and related customer service.

We will not use identifiable photographs of your home, private premises or custom project for advertising or promotional purposes without obtaining appropriate permission.

Where we wish to photograph completed furniture for a portfolio, website, social media post or other marketing purpose, we will seek permission where appropriate before publishing images that identify you or reveal identifiable details of your private premises.

You should avoid including unnecessary personal information in photographs or documents you send us.

7. When We Share Information

We do not sell customers' personal information as a business activity.

We may disclose relevant information to third parties where reasonably necessary to operate our business, fulfil an order or meet a legal obligation. These third parties may include:

  • Payment processors and financial service providers;

  • Delivery companies and freight providers;

  • Installers and tradespeople;

  • Material, hardware and component suppliers, where relevant;

  • Website hosting and technical service providers;

  • Accounting, bookkeeping and professional advisers; and

  • Government agencies or other parties where disclosure is required or authorised by law.

For example, a delivery provider may need your name, phone number and delivery address to deliver your furniture.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

Third-party providers may handle information under their own privacy policies and contractual arrangements.

8. Social Media and External Websites

If you contact us through social media, your information may also be collected or processed by the relevant platform.

Interactions with social media platforms are subject to those platforms' own privacy policies and settings.

Our website may contain links to external websites or third-party services. We do not control the privacy practices of external websites and encourage you to review their privacy policies before providing information to them.

9. Marketing and Promotional Communications

We may occasionally communicate with customers about our products, new designs, promotions or other business updates where appropriate.

Where applicable, we will comply with Australian laws governing commercial electronic messages, including consent and unsubscribe requirements.

You can opt out of promotional emails or messages by using the unsubscribe method provided or contacting us directly.

Opting out of marketing will not prevent us from sending necessary communications about an existing order, payment, delivery, safety issue or warranty claim.

10. Storage and Security

We take reasonable steps appropriate to the circumstances to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

Depending on how information is collected and stored, it may be held in emails, business records, accounting systems, website systems, cloud services or other electronic or physical records.

Access to personal information should be limited to people who reasonably need it for business purposes.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Where applicable privacy laws require specific action following a data breach, we will take the steps required by those laws.

11. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining transaction records, managing warranties and resolving disputes.

Some information may need to be retained for longer periods to meet applicable accounting, tax, legal or other recordkeeping obligations.

When information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete or de-identify it where practicable.

12. Access to and Correction of Information

If you wish to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date, please contact us using the details below.

We will consider requests and respond appropriately under applicable law.

We may need to verify your identity before providing access to information or making changes.

In some circumstances, access may be restricted where permitted or required by law.

13. Cookies and Website Analytics

Our website may use cookies, analytics tools or similar technologies to support website functionality, understand website traffic, improve user experience or measure advertising effectiveness.

The technologies used will depend on the website platform and any third-party tools enabled.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where applicable law requires consent or other notices for particular tracking technologies, we will take the steps required.

14. Overseas Disclosure and Service Providers

Some website, cloud storage, payment, analytics or other service providers may store or process information outside Australia.

Whether this occurs depends on the services used by Bolt Action Furniture.

Where we use providers that handle personal information overseas, we will take reasonable steps appropriate to the circumstances and comply with any applicable legal requirements relating to overseas disclosure.

15. Privacy Concerns and Complaints

If you have a question, concern or complaint about how Bolt Action Furniture handles personal information, please contact us using the details below.

Please describe your concern and provide enough information for us to investigate.

We will review the matter and respond within a reasonable period.

Where the Australian Privacy Act or another applicable law provides a formal complaint or review process, that process remains available to the extent applicable.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or applicable legal requirements.

The latest version will be published on our website, together with its updated date.

We encourage customers to review this page periodically.

17. Contact Us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

Bolt Action Furniture

ABN: [314 391 522 75]

Business Owner / Legal Entity: [Aydin Raif]

Location: Melbourne, Victoria, Australia

Email: [info@boltactionfurniture.com.au]

Phone: [+61 435 023 520]

Website: [www.boltactionfurniture.com.au]

Last Updated: 9 October 2026